ABS was speaking with Gabriel, a Samsung Tech, located in Santo Domingo, and Gabriel requested ABS read him the serial number of his TV so he could gain remote access and fix the problem. ABS read him the number and upon receiving it, Gabriel read it back to make sure he got the number correct. So, that was W as in William, 624 G as in George, H as in holesale.... H as in Holesale. This is the happiest day ever in the life of ABS.